Refund & Rescheduling Policy

1. Overview & Educational Scope

Because our hands-on workshops at System Layer Base maintain a strict limit of 4 to 6 students per cohort and require advance preparation of dedicated electrical benches, custom wiring leads, and consumable thermal interface kits, seat availability is carefully managed. This policy establishes clear and fair guidelines for cancellations, refunds, and rescheduling.

2. Workshop Cancellation & Refund Timeframes

If you need to cancel your enrollment in an in-person workshop or group masterclass, the following terms apply:

• Notice Given 14 or More Days Prior to Session: Full refund (100%) of all tuition and deposits paid, or 100% credit applied toward any future cohort date.
• Notice Given Between 7 and 13 Days Prior to Session: 80% refund of total tuition paid (a 20% administrative and bench hold fee is retained), or 100% transfer of funds to a future available cohort date.
• Notice Given Less Than 7 Days Prior to Session: 50% partial refund of tuition, or one-time complimentary rescheduling to a future cohort within six (6) months.
• No-Shows or Cancellations on Day of Workshop: Non-refundable, as the bench station and instructor time cannot be reassigned on short notice.

3. 1-on-1 Technical Advisory Sessions

For private 90-minute hardware audits and component selection consultations, cancellations or rescheduling requests submitted at least 48 hours prior to the scheduled consultation are eligible for a 100% refund or free date change. Cancellations within 48 hours are eligible for a 50% refund or free rescheduling.

4. Non-Refundable Items & Commenced Work

The following items and circumstances are non-refundable once initiated:

• Workshops or clinics that have already commenced or been partially attended.
• Custom thermal pad kits or specialty electrical wiring harnesses opened and customized during a lab session.
• Delivered custom electrical wiring schematics and written component BOM audits following completion of an advisory session.

5. Rescheduling Policy

We understand that personal emergencies and schedule conflicts occur. Any registered participant may request to transfer their enrollment to a future open cohort date up to two (2) times without financial penalty, provided notice is given at least seven (7) days prior to the original session.

6. Lab Cancellations & Unforeseen Events

In the rare event that System Layer Base must cancel or postpone a workshop due to facility power disruptions, extreme weather conditions, or instructor illness, registered students will be offered the choice of:

• An immediate 100% full refund of all tuition and deposits via the original payment method, or
• Priority guaranteed placement in the next scheduled cohort of their choice.

7. Refund Request Process & Processing Times

To submit a formal refund or rescheduling request, please email our administrative team at info@system-layerbase.click or call 031-417-6284 with your full name, enrolled program name, and original booking date.

Approved refunds are processed within three to five (3–5) business days and issued via direct bank transfer or the original payment channel.

8. Contact for Refund Inquiries